BENEFITS
General
- Roaming profiles reduces downtime
- Centralized data storage eases sharing
- Central managing of internet access
- Reports helps you manage mail and internet
Security
- Strict security keeps data safe
- Centralised management of granting and denying data access
- Management of own mail server on site.
Backup
- Centralised data backup in a scheduled fashion
- Ability for users to restore files up to 60 days ago - easily (within seconds)
- Offsite storage of backup-data
- Regular testing of backed up data
Helpdesk
- Quick efficient telephone support
- Immediate problem solving
- Automatically escalation of unresolved problems.
SLA
- Site visits
- Weekly site visits
- Personalised IT solutions
Customers opting for the Comprehensive Service Level Agreement (SLA) option will enjoy the following benefits:
- Set monthly support costs
- Pro-active and Reactive support
- Full hardware and software Asset Management
- Remote support
- Network optimisation
- Guaranteed Response Times
- Provision of regular and comprehensive reporting
- Very low downtime
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